Customer Management

Gives your company a 360-degree view of all your credit repair customers.

Customer Details and History
Track and view all of your credit repair customers and their case history in one place - data is available to all users.

Team Management
Define all the people involved in managing the customers, along with their respective roles such as "Credit repair agent" or "Sales rep."

Add an UNLIMITED Number of Customers
Add an unlimited number of credit repair customers. You can even create workflows by assigning statuses like "Waiting on credit reports," or "New customer," etc.

Create Single or Joint Customers
Create single or joint credit repair customers for husband and wife. Joint customers will be linked together.

Notes and Attachments
Attach files such as service agreements or a photo ID to each customer for easy reference. Maintain notes on each customer for all users to view.

  Credit Report Management

Eliminate scattered papers and updates by centralizing all paperwork.

3-in-1 Credit Report System
Input customers' credit report information into a centralized system. Manage 3-in-1 credit reports for each credit repair customer. Input derogatory tradelines, collection accounts, public records and inquiries. Mark items as deleted, repaired or in dispute.

Secure Credit Report Vault
Credit reports are stored in 128-bit financial-grade encryption, keeping customer data safe and secure. See the security section for more information.

Credit Reports Dashboard
Real-time dashboard of customers' credit repair health and progress allows you to quickly gauge dispute success and repair/deletion ratios.

Dispute History In Report
Under each credit report item is the dispute history. Track when and where items were disputed and the results of the dispute.

Color Coded
Easily idenfiy if credit report items have been repaired, deleted or are still negative.

  Dispute Letter Automation

Automate letter creation and generate credit repair letters in minutes.

Point and Click Letter Creation
'Point-and-click' dispute letter creation allows you to generate customized dispute letters by selecting items you want to dispute directly from the customer's credit reports. Since it's 'point and click' you can't make input errors!

Rapid Dispute Letter Creation
Create tailored dispute letters for customers in minutes. In fact, DisputeSuite users create letters 300% faster. The average user can produce 45 fully customized letters in 1 hour, that's 360 per day! Calculate your productivity

Equifax, TransUnion and Experian Disputes
DisputeSuite allows you to create credit bureau disputes to Equifax, TransUnion and Experian in a single process. This allows you to create a round of credit bureau dispute letters for each credit bureau super fast. No longer create one letter at a time--Knock all three out in minutes!

List Multiple Trade Lines
DisputeSuite allows you to select the items you want to dispute directly from the customer's credit report. For example, if your customer has 10 negative items, you can pick and choose which items should be listed in the letter. Other credit repair software only allows you to include 1 tradeline at a time in a letter. Ridicuolous! DisputeSuite allows you to list multiple items--making it perfect for blanket disputes.

Original Creditor and Collection Agency Disputes
Disputing with creditors and collection agencies is an important part of any credit repair campaign. DisputeSuite allows you to create dispute letters to creditors, collection agencies, and data furnishers in a single process. This allows you to create a round of original creditor and debt validation disputes in one step.

UNLIMITED Credit Bureaus and Third-Party Disputes
Create an unlimited number of dispute letters. There are no restrictions.

Customer Dispute Instructions
Insert customer instructions for each item in the dispute letter. Instructions include "not mine," "never late," etc. This ensures you are operating in accordance with the Credit Repair Organization Act (CROA).

Tailored, Personalized Letters
Personalize and tailor each letter before printing. Each letter can be unique, including text, fonts, colors, credit report details and more. No sending canned templates!

Company & Address Database
A central database allows you to maintain directories of all creditors, credit bureaus and furnishers. Simply add the company information and never have to worry about hunting for addresses again.

PDF Bulk Printing
The PDF bulk printing feature allows you to create one PDF document from multiple dispute letters. Pick and choose which letters to include and generate a single PDF. The PDF can be printed from any printer.

  Dispute Letter Management

Keep track of all customers' dispute letters.

Tracking Calendar
The built-in calendar shows important dates concerning customer disputes, such as when results are due back, when follow-up disputes should be created, when letters were mailed out, and more.

Track and Record Dispute Results
Dispute tracker allows the recording of dispute results. Once you receive mailed in updates from your customers, simply enter in the results. You can mark accounts as verified, deleted, corrected and more. With the original status next to the results status, it is easy to see a customer's progress.

Past Due Alerts
Configure DisputeSuite to flag past due dispute results. By law companies have a set amount of time to respond to a dispute letter. Stay on top of customers' past due results.

Pending Print
Print dispute letters at your leisure with the Pending Print feature. Letters are stored in a central database and can be previewed and printed at any time. The multi-user application allows letters to be created at one geographical location and printed at another.

Archived Print
Archived print provides a complete history of dispute letters created for each customer. The letters are stored in the database and marked with the date they were printed, who the dispute went to, and the letter status.

Print Preview
Easily preview client dispute letters with the ultra fast print preview feature.

  Letter Editor

Sophisticated typography tools to create credit repair letter templates.

Store Letters as Templates
A template is a type of document that already contains content, such as text, styles, and formatting. Think of a template as a very helpful starting point. And starting out with a lot of information already in place will immensely speed up your work. By turning a credit repair letter into a template, you will have one clear master letter to work from. You won't have to remove old details when preparing a dispute letter for a new customer.

Style your Templates
Create letter templates using our WYSIWYG editor. You can easily do all the basics, including custom font types and colors, paragraph styling, tables, images and more.

Convert Existing Letters into Templates
Easily paste existing letters into our WYSIWYG editor. All original formatting will paste intact. This allows you to easily convert your letters into templates.

Edit From Anywhere
There's nothing to download or install. Access your documents from any computer with an Internet connection and a standard browser. Storing templates online means you do not need to fear local hard drive failure or corruption. It also means your entire team can have access to the templates.

Variable Placeholders
Using placeholder variables, such as [CustomerName], the system will automatically merge the customer’s information into the template during the letter creation process. For example, [CustomerFirstName] [CustomerLastName] will merge as ”Joe Consumer.” This allows you to create letters super fast. You also do not have to worry about making any typos or input mistakes.

  Dispute Letter Library

Keep all your dispute letter templates in a central database. Create your own or access our library of hundreds of letters.

Access Tons of Credit Dispute Letters
Access our library of proven dispute letters. Letters are perfect for disputing late payments, judgments, civil claims, charge-offs, foreclosures, liens, repossessions, bankruptcies, accounts in dispute, settlements accepted, collections and more.
See all the FREE dispute letters

Organize Your Letters
Easily find your letters by organizing them into categories. An easy to read list allows you to browse through the library to find dispute letters fast. For example, you can store all your credit bureau letters under "Credit bureaus," or your favorite letters under "My Favs."

Safely Store Letters
Online storage and backups mean you do not need to fear local hard drive failures or corruptions. It also means all users have access to the letters.

Letter Sharing and Collaboration
The central database allows all users to access the letters. Multiple users can collaborate to create, edit and store letters in the database.

  Online Portals

24/7 self-service, online portal for customers and affiliates.

Self-Service Portals
Online portals offer self-service capabilities to customers and affiliates, 24/7 around the world. Providing online access eliminates inbound calls, delivers a high-touch experience, drives return visits and creates customer loyalty.

Online Customer Portal
Customers have the ability to log in to their account and get important information regarding dispute history, credit reports, updates, notes, and other key information.

Customer Dispute Instructions
Through the online portal customers can provide dispute instructions for each credit report item. Instructions include "not mine", "never late", etc. This ensures you are operating in accordance of the Credit Repair Organization Act (CROA).

Online Affiliate Portal
Provide online access for affiliates to log in and send new leads, track customer progress and view commissions.

Affiliate Lead Sending
A portal provides access for your affiliates to log in and send leads. Once sent, these leads will appear in your Lead Inbox where you can maintain notes, assign a sales rep and more. Never let a lead slip through the cracks again.

  Auto Email Notifications

Keep all customers and affiliates updated with automatic, personalized emails.

Automatic Reminders & Notifications
Keep customers and affiliates up to date by email. Configure DisputeSuite to send out personalized email messages when certain events occur, such as when a new customer or affiliate is created, a new dispute is printed, dispute results are past due and more.

Minimize Overhead
Help reps work smarter and faster--let the server do all the work of sending repetitive emails. This delivers a high-quality, high-touch experience for customers.

Personalized Email Messages
The email messages appear with the recipient's name and other personalized information. The message template is completely customizable.

Configurable Triggers
Configure and select which email notifications you want to send out. The system stores your preferences.

Editable Email Templates
Create and store personalized email templates for each notification.

Email Preference Settings
Customer can opt in or out from receiving emails.

  Affiliate Management

Supercharge your sales force by offering an affiliate program.

Increase Revenue
Reward affiliates for sending leads and watch how many leads will come in. Generate a new revenue stream from affiliates.

Flexible Commissions
DisputeSuite.com supports Per Sale Commissions (Flat Rate or Percentage of Sale) or Per Lead Commissions. Each affiliate can support one or all types and can have individual rates for each type.

Online Lead Capture
The affiliate portal provides access for your affiliates to log on and send in leads. Once sent, these leads will appear in your lead inbox where you can maintain notes, assign a sales rep and more.

Easy Affiliate Sign Up
Input affiliates into the system or have them sign up on the web page.

Expand Market Share
An affiliate program will help you reach more customers.

  Sales & Lead Management

Drive sales performance by allowing reps to manage, track and share leads.

Lead Tracking
Monitor every change made to a lead from the creation to the conversion. Sales notes allow multiple users to maintain details on the lead status. From start to finish all your sales staff will be in synch.

Share Leads
Share sales data across individuals and teams.

Manage Leads
Track prospects and seamlessly route qualified leads to the right people, so sales reps get instant access to the latest prospects, and leads are never dropped or lost.

Prospect-to-Customer Conversion
Enroll a prospect with a single click. If the prospect is signing up as a joint account, no problem. Never enter data in twice.

  Security

DisputeSuite.com has world-class security at every level.

Security Minded
Security is critical to DisputeSuite.com and our customers. Independent audits confirm that our data security goes far beyond what most companies have been able to achieve. We use the latest firewall protection, intrusion detection systems, hacker monitoring, SSL encryption, and third-party security products available.

IP and User Agent Logging
Our Session Management system tracks both IPs and User Agents for more precise authentication.

Protection at the Application Level
Our robust application security model prevents one customer from accessing another's data. This security model is enforced for the entire duration of a user session. All data is encrypted in transfer using SSL 128-bit encryption. Access is governed by strict password security. All important data is stored in hash format making it inaccessible to unauthorized users.

Protection at the Facilities Level
All buildings are completely anonymous and are not shared with general office space or other unrelated facilities. Authorized personnel must pass through biometric scanning to reach the system cages. Backup data and our server equipment never leave the facilities.

Protection at the Network Level
All servers reside behind high-availability firewalls and signature-less and signature-based intrusion prevention systems. We keep your account safe from spyware, spam, viruses, worms, Trojans, Web-based exploits, and blended threats by scanning all network layers in real-time.

»VIEW OUR SECUIRTY STATEMENT

  On-Demand Delivery

Web-based software accessed from any web browser anywhere in the world.

Out with the Old, In with the New
You don't use software for the joys of owning servers, doing backups, updates, patches and maintenance. You buy software to get things done. You want to use the services it provides and, quite frankly, if you could let someone else manage the headaches, all the better. This is DisputeSuite.com on-demand!

Lower Total Cost of Ownership
DisputeSuite.com enables you to achieve significant savings relative to the traditional client/server software model. You do not have to make large and risky upfront investments in software, hardware, implementation services and additional IT staff. This equates to huge savings compared to client/server solutions.

Rapid Deployment
DisputeSuite.com can be deployed rapidly and easily. You do not have to spend time installing or maintaining the servers, networking equipment, security products, or other infrastructure hardware and software. Just open your web browsers and start using!

High Levels of User Adoption
Our service is easy to use and intuitive. The service contains many tools and features recognizable to users of popular websites such as Amazon, eBay and Yahoo! It has a more familiar interface than typical software.

Reliable Delivery Platform
DisputeSuite.com was built on a multi-tenant application architecture that has been designed to support hundreds of thousands of customers and users.

  Configuration

No two companies are exactly alike. Easily configure to match your needs.

Easy to Customize
Customization shouldn't be complicated or difficult. DisputeSuite.com enables you to customize your solution with point-and-click ease. Configure your own drop down menus, pick lists, status codes, and relationships.

User Roles and Access Privileges
DisputeSuite.com is a powerful multi-user system. Access control levels allow information to be shared or restricted based on user profile, role or team. For example, let’s say you have a sales department consisting of 4 people and you don’t want them to have access to the letters module or have the ability to edit/delete in certain sections. You can create a role called ”Sales” which defines permissions and restricts the ability to edit or delete. You can then assign this role to each sales rep’s account.

Edit Privileges
Define read-write and edit permissions based on user role.

Customizations Stay with Upgrades
Your customizations and configurations carry forward with any upgrades or maintenance.

Easily Manage Users
Add, edit and manage your user base.

User Profiles
Each member has their own profile management page, in which they can set preferences and update their personal information.